Frequently asked questions (FAQ)

To check your order status, click here. If you have an animicausa.com account, log in to view the status and tracking under recent orders. Orders usually ship within 1-3 business days. If you require additional assistance, please email us by clicking here

We'll do everything we can to make sure your order arrives on time. If your order hasn’t arrived by the expected delivery date then please Contact Us and a member of our team will be happy to help you.

Provided that we haven't submitted your product for fulfillment, canceling the order is possible. Given that we often start the fulfillment process within a few minutes, please notify us promptly for a higher chance of cancellation success. If the cancellation is not feasible, we are happy to guide you through our hassle-free returns process.

In order to deliver your items as soon as possible, we may need to ship them from various locations such as distribution centers and warehouses.

Once an order is placed, it quickly moves to the processing stage and is then sent for shipping from the warehouse. In order to ensure a fast delivery, modifications cannot be made at this point. You can place a new order on the website for any additional items you require. It's important to note that shipping is free!

Yes! We offer free shipping within the US on all eligible items, with no promotional thresholds or minimum purchase requirements to worry about.

Yes, we offer worldwide shipping, but only on eligible items. You can easily check if an item qualifies because international availability is explicitly noted on every product page. If an item is eligible, you will be able to select your country at checkout. Please note that shipping times and rates vary by destination, and international orders may be subject to local customs duties or import taxes.

Orders typically process and ship within 1 to 3 business days. Once shipped, delivery times depend on your shipping address and chosen delivery method.

First, log into your account. Once you are logged in, click on Order History to see past orders. You'll be taken to your order history page which will show your order dates, order numbers, value, order status and tracking details. To see which items were ordered in each order, click on the order number. You'll be able to see which items were purchased in this order, who the order shipped to and the tracking number assigned to the order.

If you've forgotten your password, you can reset it by clicking the 'Forgot your password?' link. If we don't find your email address on file you will see a notice: 'Reset password failed: Invalid email address' and you can try a different email address. It's also possible that you don't yet have an account with Animi Causa since we don't require one to be created in order to shop with us. In that case, you can click on the 'Create Account' link. If you're still stuck, our customer service team is here to help. You can chat with us or email info@animicausa.com

If you want to change your password enter your 'Account' and click on Reset Your Password then enter your email address and submit the form. If you cannot enter your account as you've forgotten your password, you can reset it by clicking the 'Forgot your password?' link. The 'Forgot your password?' form will email password reset link to you within few minutes. If you don't see it after 5 minutes, check your SPAM or Junk folder.

You can easily save your favorite items by clicking the heart icon on any product page, and view your saved items anytime by clicking the heart icon at the top of the page.

You can enter your promotional code in the designated discount box on the checkout page before completing your payment. The total will update automatically.

Our checkout system generally accepts only one discount code or promotional offer per order. If you have multiple offers, we recommend using the one that gives you the best savings!

You can usually find our latest promotional codes and active site-wide sales displayed right on the front page of our website. We also regularly share exclusive deals and special offers with our subscribers in our newsletters, so be sure to sign up!

Absolutely. Our website uses secure encryption technology (SSL) to protect your personal and payment details during transmission. We never store your credit card information on our servers.

We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment methods available at checkout depending on your region.